999fk's Privacy Policy

1. Introduction & Scope

999fk is an online betting and casino platform operated for users in Bangladesh. We believe that the privacy of your personal information is a fundamental right, and protecting that right is our responsibility.

This Privacy Policy describes how 999fk collects your personal information, how it is used, how long it is stored, and under what circumstances it may be shared with third parties. This policy applies to our website, mobile platform, and all related services.

By using 999fk's services, you are considered to have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any term of this policy, please stop using our services and contact us.

2. Information We Collect

999fk collects various types of information. This information is used to improve the quality of our services and to ensure the security of your account.

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID number or passport number (where applicable)
• Gender

2.2 Contact Information

• Mobile number
• Email address
• Current residential address

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transaction purposes)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.4 Platform Usage Information

• Gaming history and betting records
• Login time, logout time, and session duration
• Device information (operating system, browser type)
• IP address and geographic location

3. How We Collect Information

999fk collects information in the following ways:

3.1 Direct Collection

Information is collected directly from you when you register an account, fill out a form, complete a transaction, or contact our customer support team.

3.2 Automatic Collection

When you use the 999fk platform, certain information is collected automatically through cookies, log files, and similar technologies. This typically includes browsing behaviour, click patterns, and page visit data.

3.3 Collection via Third Parties

Payment processors (such as bKash, Nagad, Rocket, Upay, and banks) may share with us the information needed to verify transactions.

4. How We Use Your Information

999fk uses your personal information only for specific, clear, and lawful purposes. We do not use it for any purpose beyond what it was collected for.

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To carry out gaming, betting, and financial transactions.
• Age Verification: To ensure services are provided only to users aged 21 or above.
• Fraud Prevention: To detect suspicious transactions and account activity.
• Customer Support: To resolve your questions, complaints, and requests.
• Communications: To send important updates, security alerts, and account-related notifications.
• Responsible Gaming: To identify signs of excessive play and provide support.
• Platform Improvement: To improve service quality and the user experience.

999fk never sells your personal information or transfers it to third-party marketers.

5. Data Storage & Security

The security of your information is our top priority. 999fk applies multiple layers of security measures to this end.

5.1 Technical Security

• All data transmission is secured through SSL (Secure Sockets Layer) encryption technology.
• Sensitive information, especially passwords, is stored using industry-standard encryption algorithms.
• Server access is monitored through strict controls and audit logging.
• Firewalls and intrusion detection systems remain active at all times.

5.2 Procedural Security

• Only authorised staff may access user information, and only when specifically needed.
• Staff receive regular data protection training.
• In the event of a security incident, a rapid response plan is followed.

Please keep in mind that transmitting information over the internet is not entirely risk-free. 999fk takes every precaution, but you are also responsible for keeping your account password and login details confidential.

6. Sharing Information with Third Parties

999fk does not sell, rent, or exchange your information. Information may be shared in the following limited circumstances:

6.1 Payment Processors

The information needed to complete financial transactions is shared with bKash, Nagad, Rocket, Upay, and the relevant banks. These organisations operate under their own privacy policies.

6.2 Technology Service Providers

Trusted technology partners who provide hosting, security, and analytics services for platform operations work under strict confidentiality agreements.

6.3 Legal Obligations

Relevant information may be provided in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.

6.4 Fraud Prevention

If there is a serious suspicion of fraud or money laundering, the relevant authorities may be notified. In such cases, overall security will take priority over the protection of user information.

7. Cookies & Tracking Technologies

999fk uses cookies and similar technologies to improve your experience.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security. Without these, the platform cannot function properly.
• Functional Cookies: Used to remember your preferences (such as language selection).
• Analytical Cookies: Collect anonymous statistics about platform usage to help improve the service.

7.2 Cookie Controls

You can accept or reject cookies at any time through your browser settings. However, disabling essential cookies may affect some platform functionality.

8. User Rights

You have certain important rights over your personal information that 999fk respects:

• Right of Access: You can request to know what information we hold about you at any time.
• Right to Rectification: You can request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though legal or regulatory obligations may mean that not all information can be erased.
• Right to Object to Processing: You can object to certain types of processing of your information.
• Right to Portability: You can request to receive your information in a structured, commonly used format.

To exercise these rights, please contact us at [email protected]. We will resolve your request as quickly as possible.

9. Data Retention Period

999fk retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• The duration your account remains active
• Applicable legal and regulatory requirements
• Requirements arising from ongoing disputes or investigations
• Business requirements and audit-related obligations

Even after your account is closed, records of financial transactions may be retained for a set period due to legal obligations. Once that period has passed, the information is securely deleted or anonymised.

10. Protection of Minors

999fk's services are intended only for users aged 21 or above. We do not knowingly collect information from minors or allow them to create accounts.

Age verification is in place during the registration process. If we learn that a minor is using our platform, their account will be closed immediately and any collected information will be deleted.

If you suspect that someone you know is a minor using 999fk, please contact us.

11. Changes to This Policy

999fk reserves the right to update this Privacy Policy as needed. If there are any significant changes to the policy, we will notify you by email or via a notice on the platform.

Updated policies take effect from the date of publication. Continued use of 999fk after any changes will be considered acceptance of the new policy. We encourage you to visit this page regularly to stay informed of updates.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated support team is available 24/7 in both Bengali and English.